NEUAURA / Legal

Privacy policy

Your privacy is important to us. This Privacy Policy explains how VOYAGE INDUSTRIES LLP collects, uses, shares and protects your personal information when you visit our website, use our Services or purchase our products.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

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Personal Information We Collect

We may collect information that you provide directly to us, including your name, email address, phone number, billing and shipping address, payment-related information and order details.

We may also automatically collect certain information when you use our website, such as your IP address, browser type, device information, pages visited and website usage data.

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How We Collect Information

We collect information when you:

  • Create an account or place an order
  • Contact our customer support
  • Subscribe to communications or submit forms
  • Browse or interact with our website
  • Participate in promotions, surveys or other activities
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How We Use Your Personal Information

We may use your information to:

  • Process and fulfill orders
  • Provide customer support
  • Communicate about orders, products and services
  • Process payments and prevent fraudulent transactions
  • Improve our website, products and customer experience
  • Send marketing communications where permitted
  • Comply with legal and regulatory requirements
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How We Disclose Personal Information

We may share personal information with trusted service providers that help us operate our business, including payment processors, shipping and delivery partners, technology providers, analytics services and customer support providers.

We may also disclose information when required by law, to protect our rights, prevent fraud or protect the safety of our customers and Services.

We do not sell your personal information for monetary consideration.

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Shopify & Third-Party Services

Our store is powered by Shopify. Shopify and other third-party service providers may process information as necessary to provide ecommerce, payment, analytics, marketing and other services.

Third-party websites, applications and services may have their own privacy policies. We encourage you to review their policies before providing personal information.

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Children's Data

Our Services are not intended for children. We do not knowingly collect personal information from children without appropriate consent.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

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Security & Retention

We use reasonable administrative, technical and organizational measures to protect your personal information.

However, no online transmission or storage system can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary to provide our Services, fulfill business and legal obligations, resolve disputes and enforce our agreements.

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Your Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion where legally permitted
  • Withdraw consent where applicable
  • Object to certain processing activities
  • Request information about how your data is used

To exercise applicable rights, please contact us using the details provided below.

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Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can review and address your complaint.

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International Transfers

Your information may be processed or stored in locations outside your country where our service providers operate.

Where required, we take appropriate measures to protect personal information during such transfers.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, business practices or legal requirements.

Any updated version will be posted on this page with the revised effective date where applicable.

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Contact

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

NEUAURA (VOYAGE INDUSTRIES LLP)

Email: info@neuaura.in

Phone: +91 9511147776