Terms of Service

ACCESS & ACCOUNT

You must be at least 18 years old or have permission from a parent or legal guardian to use our Services. You are responsible for providing accurate information and keeping your account details secure.

You are responsible for all activity under your account and must not share your account credentials with others.

PRODUCTS & INFORMATION

We make reasonable efforts to ensure that product descriptions, images, prices and availability are accurate. However, product appearance, colors and availability may vary. We reserve the right to correct errors, update product information, change prices or discontinue products without prior notice.

ORDERS & PAYMENT

Placing an order constitutes an offer to purchase. An order is confirmed only after acceptance by NEUAURA. We reserve the right to refuse, cancel or limit orders when necessary, including in cases of pricing errors, suspected fraud, product availability issues or incorrect information. Payments must be completed using the payment methods available at checkout. You agree to provide accurate billing and payment information.

SHIPPING & DELIVERY

Shipping and delivery timelines are estimates and may vary depending on location, courier availability and other circumstances. Delays caused by weather, public holidays, transportation issues, courier disruptions or other circumstances beyond our control may occur. Risk of loss or damage may transfer according to applicable shipping and delivery terms.

RETURNS, REFUNDS & EXCHANGES

Returns, refunds and exchanges are subject to our Refund Policy. Products must meet the applicable return conditions, including requirements regarding product condition, packaging and return timelines. Damaged, defective or incorrect products must be reported within the specified period along with the required supporting evidence.

INTELLECTUAL PROPERTY

All content on this website, including logos, trademarks, text, images, graphics, product information, designs and other materials, belongs to or is licensed to VOYAGE INDUSTRIES LLP. You may not copy, reproduce, modify, distribute, publish, sell or commercially use our content without prior written permission.

ACCEPTABLE USE

You agree to use our Services only for lawful purposes. You must not misuse the website, interfere with its operation, attempt unauthorized access, introduce malicious code, collect information without permission, or use our Services for fraudulent or unlawful activities.

THIRD-PARTY SERVICES

Our website may use third-party services, applications, payment providers or external links. These services may have their own terms and privacy policies. We are not responsible for the content, availability or practices of third-party services.

SHOPIFY

Our store is powered by Shopify. Shopify provides the ecommerce platform that enables us to offer our products and services online. Your use of our store is also subject to applicable Shopify terms and policies.

PRIVACY

Your personal information is handled according to our Privacy Policy. By using our Services, you acknowledge that you have reviewed our Privacy Policy and understand how your information may be collected, used and processed.

FEEDBACK

If you submit reviews, suggestions, comments or other feedback, you grant us permission to use, reproduce and display that content for business and promotional purposes, subject to applicable law. You must ensure that your submitted content does not violate any third-party rights or contain unlawful, misleading or harmful material.

ERRORS & OMISSIONS

Information on our website may occasionally contain typographical errors, inaccuracies or omissions relating to products, pricing, promotions, availability or other information. We reserve the right to correct errors and update information at any time without prior notice.

PROHIBITED USES

You may not use our Services for unlawful purposes or to violate applicable laws or regulations. You must not attempt to interfere with website security, introduce viruses or malicious code, collect user information without authorization, engage in fraud, impersonation, harassment, spam or any activity that may harm our Services or users.

AGENTS & AUTOMATED ACCESS

You may not use automated systems, bots, crawlers or other tools to access, copy, monitor or interact with our website.